How Should Alberta Fix Road Test Wait Times?
Official title: Road testing engagement
Alberta asked drivers about long wait times for road tests. In 2019, the province switched to a centralized booking system with government-employed examiners. The new system created significant delays. This consultation gathered ideas on how to fix it.
Why This Matters
Need to get your driver's licence? You might be waiting months. New drivers, teens eager to hit the road, and people who need to drive for work are all stuck in the queue. Long wait times mean delayed independence and job opportunities.
What Could Change
The government used this feedback to review the centralized booking system. Changes could include more examiners, additional testing locations, or a return to private testing services. Wait times for road tests may decrease.
Key Issues
- How can wait times for road tests be reduced?
- How can customer service in the road test system be improved?
- Is the centralized booking system working effectively?
What Happened
The feedback gathered was used to inform the review of centralized booking for the road testing system. A news release titled 'Improving road testing in Alberta' was published on November 21, 2019.