How Can Alberta's Utilities Consumer Advocate Better Serve You?

Official title: Utilities Consumer Advocate engagement

Closed Policy & Studies Economy & Jobs Finance & Consumer
Alberta asked utility customers about their experiences with the Utilities Consumer Advocate (UCA). The UCA helps homeowners, small businesses, and farmers navigate electricity, natural gas, and water bills. This review looked at whether the agency is delivering value for the money ratepayers invest in it.

Why This Matters

Ever been confused by your utility bill? The UCA is supposed to help with that. If you're an Alberta homeowner, renter, farmer, or small business owner, this agency exists to advocate for you. This review could change how—or whether—you get help with billing disputes.

What Could Change

The UCA's services, organization, and governance could be restructured based on this feedback. Some services might be streamlined or cut to save money. The agency's mandate could be narrowed or expanded depending on what Albertans said they need.

Key Issues

  • Is the UCA effective at helping utility consumers?
  • How can the UCA's services be improved?
  • Is the UCA providing value for money to ratepayers?
  • How should the UCA be organized and governed?

How to Participate

  1. This consultation is now closed. The online survey closed on August 7, 2020. Thank you to all who participated.

What Happened

Feedback from the survey and stakeholder focus groups will be used to evaluate the UCA's mandate, effectiveness, governance, and organization. The results will inform potential service changes to ensure consumers receive value for money.

Key Documents