How Can the CRA Become More Accessible for People with Disabilities?
Official title: Canada Revenue Agency 2025 consultations on accessibility
Why This Matters
Filing taxes shouldn't be harder just because you have a disability. If you're blind, deaf, or have mobility challenges, dealing with the CRA can be frustrating. This consultation aimed to fix that—making tax services work better for everyone.
What Could Change
The CRA's 2026-2028 Accessibility Plan will include changes based on this feedback. That could mean better screen reader compatibility, clearer phone services, or simpler forms. The plan drops by December 31, 2025.
Key Issues
- What accessibility barriers exist in CRA programs and services?
- What improvements would help people with disabilities access CRA services?
How to Participate
- This consultation is now closed. The CRA invited representatives from disability organizations to participate in virtual roundtable discussions held in June 2025.
What Happened
The CRA held virtual roundtable discussions with disability organizations in June 2025. Participants provided insights on accessibility barriers and suggested improvements. A summary will be included in the 2026-2028 Accessibility Plan, to be published by December 31, 2025.