How Should Alberta Deliver Digital Government Services?

Official title: Digital Strategy engagement

Closed Policy & Studies Technology & Digital
Alberta asked residents how they want to interact with government online. The survey ran in January 2023 and is now closed. The province is using this feedback to build a Digital Strategy that will modernize how Albertans access services like vehicle registration, health insurance, and immigration programs.

Why This Matters

Ever spent hours on hold or driven across town just to renew your license? This strategy could change that. Alberta wants to make government services faster and easier to access online. If you've struggled with clunky government websites or wished you could do more from your phone, this affects you.

What Could Change

Government services could move online or become mobile-friendly. Wait times at Service Alberta offices might drop. The province may redesign how you access health cards, vehicle registration, and benefit programs. Technical teams across government would be restructured to support these changes.

Key Issues

  • What digital services do Albertans need most from government?
  • What are Albertans' expectations and concerns about digital service delivery?
  • How should government modernize its technology and innovation approach?

How to Participate

  1. This consultation is now closed. Albertans shared their perspectives through an online survey from January 3 to January 24, 2023. The government is currently reviewing the feedback received.

What Happened

Albertans provided input through an online survey and stakeholder engagement sessions. The government is currently reviewing the feedback to inform the direction of the Digital Strategy. Engagement also included consultations with other jurisdictions, post-secondary institutions, innovation leaders, vendors, and the Office of the Information and Privacy Commissioner.