How Was Your Experience with the CRA? 2024 Service Consultations

Official title: CRA service consultations 2024 by the Chief Service Officer on service experiences with individuals, non-professional representatives, and professional tax intermediaries

Closed Policy & Studies Finance & Consumer
The Canada Revenue Agency asked Canadians about their experiences dealing with CRA services. They wanted to hear from regular taxpayers, family members who help others with taxes, and professional tax preparers. The goal? Find out what's working and what's frustrating so they can improve.

Why This Matters

Ever spent hours on hold with the CRA? Struggled to navigate My Account? This consultation was your chance to tell them directly. Past feedback already led to shorter wait times and easier sign-in options. Your input shapes how millions of Canadians interact with the tax system.

What Could Change

Based on this feedback, the CRA may expand volunteer tax clinics, simplify online account features, or improve phone service wait times. Previous consultations led to digital disability tax credit applications and real-time wait time displays. A summary report will be published on Canada.ca.

Key Issues

  • What challenges do Canadians face when using CRA online services like My Account?
  • How can the CRA make it easier to file taxes and receive benefits?
  • What improvements would help tax professionals serve their clients better?

How to Participate

  1. This consultation is now closed. Participants could attend in-person or virtual consultation sessions, or complete an online questionnaire.
  2. Watch for the summary report on Canada.ca's CRA consultations page once available.

What Happened

The consultation has concluded. The CRA thanked all participants and noted that a summary of what was learned will be published on Canada.ca. Previous consultations led to concrete improvements including expanded volunteer tax programs, digital disability tax credit applications, easier account registration, simplified sign-in with authenticator apps, enhanced progress tracking, and modernized phone services with live wait times.