Should Your Phone Company Give You Better Warnings Before Your Contract Ends?
Official title: Share your thoughts about enhancing customer notification
Why This Matters
Ever been surprised by a bill after your phone contract ended? Or hit with roaming charges abroad? This consultation was about fixing that. The CRTC wanted to know if the warnings you get from your provider are actually helpful—or just fine print nobody reads.
What Could Change
The CRTC may require phone and internet companies to include clearer plan comparisons in their 90-day notices. Roaming alerts could be required to warn you before you hit the $100 limit. Device rental reminders might become mandatory so you don't forget to return equipment.
Key Issues
- What information should the 90-day notice include about available plans?
- Should the notice remind customers to return rented devices or pay to keep them?
- What self-service options should be highlighted in the notice?
- Should roaming notifications warn customers about packages and the $100 limit?
How to Participate
- Review the Notice of Consultation for full details on what was being considered.
- Comments could be submitted online, by mail, or by fax during the consultation period.
What Happened
The consultation closed on February 14, 2025. Comments were received online, by mail, and by fax. The interventions (submitted comments) are available for public review.