Should Telecom Companies Be Banned From Charging Fees That Trap You in Your Plan?
Official title: Share your thoughts about removing barriers to switching plans
The CRTC asked Canadians whether fees charged by phone and internet companies make it too hard to switch providers or cancel plans. They wanted to know which fees discourage you from leaving—like early cancellation penalties or charges when signing up. The consultation is now closed.
Why This Matters
Ever felt stuck with a bad phone or internet plan because switching would cost too much? You're not alone. These fees can trap people in contracts even when better deals exist. This consultation could lead to rules that make it easier to vote with your wallet.
What Could Change
The CRTC could ban or cap certain fees that telecom companies charge when you switch or cancel. Early cancellation fees might be revisited. New rules could make it cheaper and simpler to leave a provider that isn't serving you well.
Key Issues
- Which fees discourage Canadians from changing or cancelling their plans?
- Should fees charged when signing a new contract be regulated?
- Should fees charged to end an existing contract be banned or limited?
- Should the CRTC revisit early cancellation fees?
How to Participate
- This consultation is now closed. You can review the comments submitted during the consultation period.
What Happened
The consultation ran from November 22, 2024 to March 12, 2025. Comments were received online, by mail, and by fax. The interventions are available for public review.